ERA Four Feathers Realty, LC

Reviews

• ★ ☆ ☆ ☆ ☆
  This review is to based on issues we experienced that was caused by the inactions of individuals working at ERA four feathers realty property management and not with any realtor. We have been leasing a property from ERA since August 2013, during the lease period we experienced several issues that caused us undue hardship brought upon by the procrastination of personnel working in the property management office at ERA four feathers realty. The problems we experienced were a faulty air conditioning unit and two refrigerators. In July 2015 I contacted property management office and informed individual working there that the air conditioning unit was not working, it took them over 40 days to finally resolve the problem (waiting for insurance approval, technician, parts, etc.), while we were waiting for repairs, we were forced to pay for lodging out of pocket until the issue was resolved, we did not get reimbursed for our losses, even though we paid the full rent for that time. In June 2016, we experienced problems with the air conditioning unit again, this time the repairs were completed in three weeks Another ongoing issue that took them over a year to resolve was an issue with faulty refrigerators. The refrigerator that was in the house when we moved in was freezing produce and food and causing liquids to freeze and explode inside the refrigerator, after several unsuccessful attempts to correct the problem the refrigerator was finally replaced in August 2016, this however did not resolve the problems we were experiencing. Soon after the refrigerator was replaced, we started experiencing the same issues with the new refrigerator, when this was reported to ERA and we requested reimbursement for our losses, an individual working there had the idiocy to tell us to file claim under our renter’s insurance policy, being ignorant or inapt to understand that when we file a claim under our renter’s insurance for an issue caused by negligence of the people responsible of maintaining the property raises our insurance rate, which is an additional financial burden that we incur. Additionally, when an appointment is scheduled to fix problems, we must clear our schedule and wait for the technician to arrive to diagnose the problems, and after the diagnosis, we must wait up to two weeks for the replacement parts to arrive (additional time not having properly operating air condition/refrigerator) and have another time blocked waiting for the technician to come back to repair the deficiency. A search of several web sites indicates that our experience with ERA property management is not unique, other individuals seemed to have experienced similar issues when dealing with ERA four fathers realty property management, one individual described it best “working with ERA is an uphill battle”, further search on Facebook reviled that out of five, five-star reviews ERA received, four of them are from associates working for ERA. If you decide to rent from ERA be prepared to interact with inept property managers, ensure all your repair requests are in writing to confirm you have proof as they have a tendency of not responding to messages over the phone or in person.
  By Joel Paul, June 19, 2017

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